Frequently Asked Questions

In many instances, guests who are unable to locate their tickets may find that their email
address was misspelt.

Additionally, if you used PayPal or Apple Pay, your tickets may have been sent to the email address associated with those accounts.

You can resend you tickets from our website 

1. Head to the page where you purchased your tickets

2. You should find a button to ‘Manage tickets’ at the side of the event page and ticket booking form.

3. Enter your email address and you will receive a link to see your orders. Here you can resend the ticket emails or view the tickets directly.

If you are struggling to find your ticket on the day of your event, please speak to our FOH team on the door, they will be able to assist you in finding your tickets. They will require your full name and email used when purchasing.

There are no parking spaces available at any of our venues, this includes disabled parking.
Please plan your journeys accordingly.

As many of our performances take place in churches and cathedrals with pew seating, audience members are welcome to bring a cushion for added comfort.

Unless otherwise specified, all seating is unreserved within the section you have chosen, where in the section you are seated is on a first-come, first-served basis.

We recommend arriving early to ensure your group can be seated together.

Please note that if you arrive after the show has begun, we cannot guarantee that your group will be seated together.

As per our terms and conditions, all tickets are non-refundable.

However, you have the option to resell your tickets since we do not require names for entry.

This is something you will have to organise yourself; we cannot resell the tickets for you.

Please note that contracting COVID or any other illness does not qualify for a refund.

There will be a fully licensed bar running at all of our events selling a range of alcoholic and non-alcoholic drinks.

There is no food available at the event.

Accessible/Wheelchair tickets include entry for yourself and your carer, meaning that 1 ticket admits 2 people.

Your carer will have a seat available next to you.

If you need more than one carers ticket please book a central seat ticket in addition, in order to seat you all together please arrive when doors open.

If tickets are booked in a different area, we cannot guarantee that you will be seated together.

There is no strict dress code for the event. We recommend wearing comfortable clothing and shoes.

However, if the event is being held in a cathedral, we kindly ask that you refrain from wearing high heels as they may cause damage to the cathedral flooring.

When entering the event there may be a short wait outside before your tickets are scanned please bring a warm / waterproof coat.

There is no cloakroom available.

Children are welcome to our events – Infants under two years old, who are seated on an adult’s lap, do not need a ticket.

Those under 16 must be accompanied by an adult on a ratio of 1 adult per 2 children.

Due to the amplified music throughout the concert we recommend if you choose to bring your infant / baby that they wear ear protection.

You are welcome to bring a small bag with you, it must be smaller than A4. Any additional bags
will not be allowed in.

In the interest of keeping you safe security may be operating bag searches upon entry of the event.

You will be allowed in, however, once the show has begun we cannot guarantee if you arrive in a group that we will be able to seat you together in your allocated seating zone.