Frequently Asked Questions

In many instances, guests who are unable to locate their tickets may find that their email address was misspelt.

If you used PayPal or Apple Pay, your tickets may have been sent to the email address associated with that account.

You can resend your tickets from our website:

1. Head to the page where you purchased your tickets.
2. Find the Manage tickets button beside the event page and ticket booking form.
3. Enter your email address to receive a link to your orders. From there, you can resend the ticket email or view the tickets directly.

If you are struggling to find your ticket on the day of the event, please speak to our front-of-house team at the door. They will need your full name and the email address used when purchasing.

There are no parking spaces available at any of our venues. This includes disabled parking, so please plan your journey accordingly.

As many of our performances take place in churches and cathedrals with pew seating, audience members are welcome to bring a cushion for added comfort.

Unless otherwise specified, all seating is unreserved within the section you have chosen. Seats within that section are available on a first-come, first-served basis.

We recommend arriving early to ensure your group can be seated together.

If you arrive after the show has begun, we cannot guarantee that your group will be seated together.

As stated in our terms and conditions, all tickets are non-refundable.

You may resell your tickets, as we do not require names for entry. This is something you will need to organise yourself; we cannot resell the tickets for you.

Please note that contracting COVID or any other illness does not qualify for a refund.

There will be a fully licensed bar at all of our events, selling a range of alcoholic and non-alcoholic drinks.

Food is not available at the event.

Accessible or wheelchair tickets include entry for you and one carer, meaning that one ticket admits two people.

Your carer will have a seat available next to you.

If you need more than one carer ticket, please book an additional central-seat ticket. To help us seat everyone together, please arrive when the doors open.

If tickets are booked in a different area, we cannot guarantee that your group will be seated together.

There is no strict dress code for the event. We recommend wearing comfortable clothing and shoes.

If the event is being held in a cathedral, we kindly ask that you avoid wearing high heels as they may damage the cathedral flooring.

There may be a short wait outside before your tickets are scanned, so please bring a warm or waterproof coat.

There is no cloakroom available.

Children are welcome at our events. Infants under two years old who are seated on an adult’s lap do not need a ticket.

Guests under 16 must be accompanied by an adult, with a maximum ratio of one adult to two children.

Due to the amplified music throughout the concert, we recommend that infants and babies wear suitable ear protection.

You are welcome to bring one small bag, but it must be smaller than A4. Additional or larger bags will not be allowed inside.

For everyone’s safety, security staff may carry out bag searches on entry.

You will be allowed in. However, once the show has begun, we cannot guarantee that members of a group will be seated together within their allocated seating zone.